Connectivity issues affecting devices

Resolved
Duration: 2d 6hOct 23, 2026

Affected services

Device Connectivity

Degraded

Data Synchronization

Degraded

Timeline

Resolved
13:45Oct 25, 20267d ago

Wir haben den Incident behoben.

Investigating
13:44Oct 25, 20267d ago

Derzeit untersuchen wir das Problem.

Investigating
10:43Oct 23, 20269d ago

We are currently investigating this issue.

Device ConnectivityData Synchronization
Investigating
08:42Oct 23, 20269d ago

Since midday on October 22, we have been experiencing significant connectivity issues affecting some devices, particularly older device generations. Affected devices may be unable to transmit data reliably.
We are actively investigating together with our partners and will share updates here as soon as more information is available.

We apologize for the inconvenience. If you need assistance, please contact us via the support portal.

Device ConnectivityData Synchronization