Multiple deductions of basic fees in account module
Resolved
Duration: 8h 30mNov 15, 2024Affected services
Extended Services
Degraded
Timeline
Resolved
20:30Nov 15, 20241y ago
Wir haben den Incident behoben.
Extended Services
Investigating
12:00Nov 15, 20241y ago
In myDatanet version 52v013, multiple deductions of basic fees in account module responsible for billing were identified and analyzed.
Immediate refunds have been initiated for affected customers.
The impacted server has already been updated with the corresponding hotfix to resolve the issue.
